Amazon - Product That Never Existed
This is post three of my 10-part series on Amazon
I was setting up my new home office and wanted some drawers, I found these two products which were exactly what I wanted.
The problem was that they never arrived. They were not Prime items, so the shipping wasn’t going to be in two days, but instead two weeks. The shipping date came and went, and I didn’t have my order. I logged on to Amazon, and their interface stated that the packages were delivered. I looked for the photo that the delivery person usually takes to prove that it was delivered and there wasn’t one. I was hoping that this photo might shed some light as to where they were hiding since they were delivered. I reached out to Amazon and they claimed that the seller stated that “Bob’s super fast shipping company” claimed that I refused delivery. The really strange part was they claimed that they tried to deliver them to an address in Michigan, not Virginia where I live. The whole ordeal took over a month with initial shipping delays and then the whole waiting game.
After much back and forth with Amazon, I got a call and this time, the seller claimed that they made a mistake and input the incorrect delivery information and they will actually arrive in two more weeks. That date came and went, and still no cabinets. This time, Amazon, gave me a full refund and removed the items from the store. The really sad part is that I could find a suitable replacement as almost everything I could find was not real wood.
This is an issue that seems to happen often, where the sellers are not verified but are still authorized to sell on Amazon.com