Walmart Online Hell

Walmart Online Hell
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Walmart Online Hell

I was sitting at the doctor’s office with my wife, and I was online looking at special deals on assorted items, mostly with Walmart.com. I had already found something and placed an order for it and I just found something else that my wife and I had recently talked about. I placed my order for three of these sprayers and I moved on. Several days later, as expected, the boxes arrived. I opened them up and I swore that I had purchased three of one item, but there were only two in the box.

I got online and checked and sure enough I had ordered three. I looked at the paperwork in the box and it stated that they shipped three in one box, but there are clearly two items in this box and the box isn’t big enough to fit three of them.

I went back online to see if I could figure out what was going on. Of course, like so many companies, Walmart automated the process, which is good, to an extent. I stumbled through the computer-prompted replies and ended up at a screen that stated, “Thanks! Unfortunately, we’re unable to help you over chat, but you can call us at 1-800-966-6546”. Ugh, I called the number and stepped through the automated prompts there only to find out that they can’t help me for 48 hours after the items were received. Not a major problem, I was hoping to be able to receive a replacement before they all sold out. I set a calendar reminder for two days and moved on.

Two days later, I tried again online, only to be prompted again with “Thanks! Unfortunately, we’re unable to help you over chat, but you can call us at 1-800-966-6546.”. Sure, I’m gullible, so I called again before that it must be 48 hours or longer. Hmmm, well maybe they are using something like midnight of the day it was shipped, so I moved the reminder to the next day.

At this point, I’m starting to feel like I’m doing a shampoo commercial on TV, you know the Lather, Rinse, Repeat concept. It’s another 24 hours and I try again, only to be once again told “Thanks! Unfortunately, we’re unable to help you over chat, but you can call us at 1-800-966-6546.”

Are you serious Walmart, I mean, come on this is silly now. Day number four and I go through the online part again, and I again am told to call. I didn’t realize that I had dialed the last digit and ended up calling a company that wanted to sell me a Life Alert device, and boy oh boy they know that they are just one digit away from Walmart because they make themselves sound like they are Walmart.

I discovered my mistake and I called the correct number. I finally get a different set of prompts and supposedly, they are shipping the missing item, but I’m not holding my breath.

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Average Joe

Welcome to the Average Joe Weekly blog. This is basically my place on the web where I can help spread some of the knowledge that I have accumulated over the years. I served 10+ years in the Marine Corps on Active Duty, but that was some 25 years ago.

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By Average Joe

Welcome to the Average Joe Weekly blog. This is basically my place on the web where I can help spread some of the knowledge that I have accumulated over the years. I served 10+ years in the Marine Corps on Active Duty, but that was some 25 years ago.

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