McDonald’s With a Twist

I’m not sure what alternate universe I managed to stumble into, but the day I had my polygraph, I stopped at McDonald’s on the way home. McDonald’s isn’t my go-to, but it was the only place on the way home for a long while. My expectations for service at a McDonald’s are extremely low. I’m talking, 10 minutes in the drive-thru lane, I’m talking cold food and likely not what you ordered. And forget being served with a smile. This McDonald’s took me by surprise as the employee working the drive-thru must have worked at a Chick-fil-A in the past as he was fast, accurate, and friendly. He was so quick that he was handing me my food and I hadn’t even put my card back into my wallet. That is something that happens often at a Chick-fil-A, but not at a McDonald’s.

I won’t say never at a McDonald’s as I remember growing up and McDonald’s used to be a totally different restaurant than what they are now. They used to take pride in 30-second service, they took pride in accurate orders and they were friendly. But today, you can clearly tell that they are only looking for money and they don’t care about doing a good job. I think it has to be something that is drilled into the employees as it seems to be the same thing at every McDonald’s. Yes, there are a few exceptions but that is not the norm.

I miss those days, not because McDonald’s had the best fries (as they were soaked in beef broth before being fried) in the world, nope, I miss those days because everyone was friendly and it wasn’t all about me.